Privacy Policy

Introduction

This Privacy Policy explains how Rockwin Casino collects, uses, stores, and protects user data. We are committed to being transparent about our practices and respect your rights under data protection laws.

Purpose of the Privacy Policy

The purpose of this policy is to inform users about their data rights and how we handle personal information. By using our platform and services, you consent to the practices described in this policy.

Scope of Application

This Privacy Policy applies to all users who use our website and services. Use of our platform implies agreement to this policy.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We will only process your data for the purposes outlined below.

Data We Collect

We collect various types of data, including:

• Personal Information: name, email address, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device info, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

We use your data for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to improve your experience on our site. There are three types of cookies:

• Essential Cookies: necessary for the site to function
• Analytics Cookies: help us understand how users interact with our site
• Marketing Cookies: used to tailor ads and offers to your interests

You can manage or disable cookies by changing your browser settings. Please note that disabling cookies may affect the functionality of our site.

Legal Basis for Processing

We rely on several legal grounds for processing user data:

• Contractual necessity: we need your data to provide services and fulfill contracts
• Legal obligations: we must comply with laws and regulations related to gaming and customer protection
• Legitimate interests: we use your data to improve our site, personalize your experience, and prevent fraud
• User consent: you have given us permission to process your data for specific purposes

Data Sharing and Disclosure

We may share your data with:

• Payment processors: to facilitate transactions and manage payments
• Gaming providers: to ensure fair play, monitor bonuses, and prevent cheating

Please note that we do not sell personal data. We will disclose your data where legally required.

Data Storage and Retention

We store your data securely using:

• SSL encryption: protects data in transit
• Access controls: restrict access to authorized personnel only
• Authentication processes: ensure that only legitimate users can access their accounts

We retain personal data for as long as necessary, taking into account:

• The length of time you are actively using our services
• Legal requirements to store data (e.g., tax laws)

Security Measures

We take the following security measures to protect your data:

• SSL encryption: protects data in transit
• Access controls: restrict access to authorized personnel only
• Authentication processes: ensure that only legitimate users can access their accounts
• Monitoring for unauthorized access: regular security audits and incident response plans

Your Rights

You have several rights under data protection laws:

• Access, update or delete your data
• Withdraw consent or object to processing
• How to contact us: please email [email protected] with any requests or concerns

International Data Transfers

We may transfer personal data outside the EEA to:

• Process transactions in countries where our payment processors are located
• Comply with laws and regulations related to gaming and customer protection in other jurisdictions

We use Standard Contractual Clauses (SCCs) to ensure that personal data is protected when transferred outside the EEA.

Third-Party Services

External links or services may have their own privacy policies, which we are not responsible for. Please review these policies carefully before using external services.

Policy Updates

This Privacy Policy may be updated from time to time. We will notify you of changes by:

• Emailing you with a summary of the updates
• Posting a notice on our website

By continuing to use our platform and services, you agree to any changes made to this policy.

Email us at [email protected] with any questions or concerns about this Privacy Policy.